SHIPPING & DELIVERY INFO
Please make sure your shipping address is correct as we’re unable to redirect orders once they are on their way to you. Our delivery time starts from the moment an order is accepted and will be processed that day, excluding weekends and public holidays, and will be shipped within 24-48 hours of payment verification, pending stock availability. Shipping timeframe stated may vary from item to item as they are dependent upon credit card approval and may be delayed should we experience difficulties in obtaining authorisation. Please note this process can take longer during our sale periods where it may take up to a 24 hour period. If your order is placed over the weekend, it will be dispatched Monday.
Once your order us dispatched you will receive a confirmation email containing your tracking number which will allow you to see how close you are to receiving your package. It can take up to 3 days to arrive for all Australian orders, for International orders it can take up to 14 days.
Our International customers please note that we are not liable for any country’s individual customs and taxes incurred once processed. This includes shipment price variants for all returns and exchanges.
Regular Express Post does not obtain a signature on delivery, so to guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am – 5pm. We do not accept responsibility for lost/stolen parcels once they leave our premises.
Should you have further enquiries regarding our shipping and delivery information or pricing, please email firstname.lastname@example.org
This policy applies to any products purchased from our website createwithcardboard.com
All exchanges and returns require a proof of purchase and any refunds processed will be credited using the original payment method. Shipping charges are non-refundable with the exception of damaged or defective products.
Further to the provisions set out in this Policy, we reserve the right to refuse an exchange or refund for a product if
You misued the product in a way which caused the problem
You knew or were made aware of the problem(s) with the product prior to purchasing it
You requested any alterations to a product against our advise or were unclear about what you wanted
Any product purchased as part of a bundle offer must be refunded with all other items. Partial refunds on bundle offers is strictly not permitted
Change of Mind
If you are not completely satisfied with your product(s), we will gladly offer a refund or credit within 60 days of purchase.
Customers are able to return their products for change of mind if the following conditions are met:
Product(s) are unopened and in their original packaging
For change of mind returns, customers will be required to incur any shipping and handling fees. Once the product has been received back to our warehouse and inspected, our customer service team will process your refund, credit or exchange via your original payment method.
Customers are entitled to a refund when a product
Is faulty or damaged
Does not match the description or image that was shown on the website at the time of purchase
Customers are required to contact our customer service team at email@example.com for any refunds or exchanges. Our team will endeavour to provide a resolution quickly by providing a replacement, repair or refund.
Faulty or Damaged Goods
We will provide a refund or exchange on damaged or faulty goods including incurring all shipping costs provided the claim is supported with photo or video evidence. Please contact our customer service team at firstname.lastname@example.org to arrange for any faulty or damaged goods to be returned.
Amend or Cancel an order
We are unable to amend your order once it has been confirmed. To add products, you will need to create a new order. To change the details of your delivery address or cancel the order completely, please contact our customer service team at email@example.com as soon as possible with your order number.
Once orders have been dispatched, we are unable to make any further changes.
How long will it take to get my refund?
Please allow 3-5 days for your refund to be processed back into your account once it has been received and inspected by our customer service team
Products purchased with a Gift Card
Any product(s) purchased with a Gift Voucher for an exchange or refund, will be credited via a gift voucher.
Create with Cardboard reserves the right to limit returns and exchanges.